Welcome to MIKARAY FAQs! Here, we provide answers to common inquiries about our products, services, and policies.
DO YOU SHIP INTERNATIONALLY?
We ship only to the GCC countries, Lebanon, and Jordan. Shipping times and costs may vary by destination. The shipment cost will be calculated by the courier. You may have to pay customs duties and clearance fees depending on your country.
DO YOU OFFER FREE SHIPPING?
- We offer free shipping to our valued customers in Qatar on orders of QAR 99 or more.
- For our loyal customers in the Gulf countries, Lebanon, and Jordan, enjoy free shipping on orders of 365 Qatari Riyal or more.
WHAT IS YOUR RETURN & EXCHANGE POLICY?
We do not accept returns or offer refunds for products purchased from our Site, due to hygiene and safety reasons. Please ensure that you carefully review your order before completing the purchase.
In case of receiving damaged, defective or the wrong items please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page or WhatsApp chat. Please note you may need to provide multiple photos of the damaged products, we will then review it and if eligible to an exchange or refund, we will replace the product or refund the purchase price, using the original method of payment.
HOW DO I RETURN MY ITEM IF I AM AN INTERNATIONAL CUSTOMER?
We do not accept returns or exchanges unless the item you purchased is defective.
If you receive a defective item, please contact us within 48 hours of receiving the item via our contact us page or WhatsApp chat. with details of the product and the defect. Please note you may need to provide multiple photos of the damaged products, we will then review it and if eligible to an exchange or refund, we will replace the product or refund the purchase price, using the original method of payment.
An international RETURN & EXCHANGE POLICY should include the following factors into consideration:
- Products that are delivered damaged, defective or not as ordered items, will be refunded or replaced at no cost.
- Email our customer service department and make sure to use the English or Arabic languages.
- Contact us within 48 hours of receiving your order. we may ask for photos as evidence of the damaged or defective item. Once we have reviewed the information provided, we will assess the situation and, if eligible, offer a suitable resolution, such as a replacement or refund.
- The shipping process for an overseas replacement will typically take 2-3 weeks according to the destination.
DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?
Yes, we do offer a variety of promotions throughout the year. Sign up for our newsletter to stay informed of the latest deals and promotions.
HOW CAN I STAY UPDATED ON NEW PRODUCT RELEASES AND COLLECTIONS?
Follow us on social media @mikaraymakeup, sign up for our newsletter or visit our website for regular updates on new product releases and collections.
WHERE CAN I FIND MY STORE CREDIT?
Sign into your account, click on my account, then click on store credit.
HOW CAN I GET A REFUND AS A GUEST IF I PAID BY CASH ON DELIVERY?
If you paid by COD, you’ll need to register/create an account with us and then contact our team through our Contact us page.
HOW TO CONTACT US?
We are always happy to hear from you. If you have any questions, issues or feedback, please don’t hesitate to contact us. You can reach us by:
- WhatsApp: 0097433318444
- Email: info@mikaray.com
Operating Hours: From 09:00am to 05:00pm (AST) – Sunday - Thursday (Except on national holidays)
For more information, please visit our Contact Us page.
